Tervex | Professional substrate manufacturers

Data Protection Policy

LEGISLATION.
In compliance with European Regulation (EU) 2016/679 (General Data Protection Regulation or 'GDPR'), regarding transparency of information, communication, and exercise of data subject rights, and Article 13 regarding the information to be provided when personal data are obtained from the data subject.

DATA CONTROLLER.
Identity: Tervex Substrats, S.L.
VAT Number: B17486820
Address: Veinat les Serres, 29 (Accés Carretera de Girona a Sant Feliu - km 14, 50), 17244 Cassà de la Selva, Girona
E-Mail: info@tervex.com

PURPOSE OF PROCESSING.
The purpose of the processing is to "Manage the relationship with potential customers who contact us through the contact form".

LEGAL BASIS.
We inform you that the legal basis for the processing of your data is to be able to respond to your contact request. The data subject gives consent by filling out the form and submitting their data.

DATA RETENTION.
The provided data will be kept for the legally established periods.

DATA TRANSFERS.
The data will not be transferred to third parties except in cases where there is a legal obligation.

DATA SUBJECT RIGHTS.
You will have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected. You may request the limitation or opposition to the processing of your data, in which case we will only keep them to comply with the legally established obligations.

RIGHT NOT TO BE SUBJECT TO AUTOMATED INDIVIDUAL DECISIONS, INCLUDING PROFILING.
No automated individual decisions are made about the user, nor are profiles created that produce legal effects or significantly affect them in a similar way.

EXERCISING YOUR RIGHTS.
To exercise your rights, you must send an email to info@tervex.com indicating your request in writing and attaching a copy of your ID.

SECURITY MEASURES.
Taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of the processing, as well as variable risks of probability and severity for the rights and freedoms of natural persons, Tervex Substrats, S.L. applies appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

CONSENT-BASED PROCESSING.
Through this website https://www.tervex.com/, no personal data is collected without your consent.

DUTY OF CONFIDENTIALITY.
In accordance with Article 5.1 f) of Regulation (EU) 2016/679, Tervex Substrats, S.L. undertakes to treat your personal data absolutely confidentially and to use them only for the indicated purposes.

INACCURACY OF DATA OBTAINED DIRECTLY FROM THE DATA SUBJECT.
Pursuant to Article 5.1 d) of Regulation (EU) 2016/679, data subjects shall not be held responsible for personal data that are inaccurate with respect to the purposes for which they are processed, if you have not exercised your right to rectify them.

RIGHT TO COMPLAIN.
If you do not agree with the processing of your data, you may file complaints with the data protection authorities.

Cookies policy

What are Cookies?

They are used to remember the preferences of the user, as the selected language, data access or personalization of the page. Cookies can also be used to track anonymous information about how a visitor uses a site. For example, from which website was accessed, or if used a banner ad to arrive. They are used to remember the preferences of the user, as the selected language, data access or personalization of the page.

Cookies can also be used to track anonymous information about how a visitor uses a site. For example, from which website was accessed, or if used a banner ad to arrive.

Why does this website use cookies?

Tervex Substrats, S.L. uses cookies strictly necessary and essential for you to use our Web sites and be allowed to move freely, use safe areas, custom options, etc. In addition, uses cookies that collect data relating to the analysis of use of the website. These are used to help to improve the service to the customer, by measuring the use and performance of the page, in order to optimize and customize it.

Our Web sites may also have links from social networks (like Facebook or Twitter). Tervex Substrats, S.L. Do not control the cookies used by this external website. For more information about the cookies of the social networks or other unrelated websites, we advise you to review their own policies of cookies.

What use we give to different types of cookies?

According to their purpose
Technical cookies	The technical cookies are those strictly necessary and indispensable for the proper functioning of a Web portal and the use of the different options and services offered. For example, which are used to maintain the session, time response, performance or validation options of management, use elements of security, share with social networks, etc.
Customizing cookies	These cookies allow the user to specify or customize some features of the General options of the Web page, for example, define the language, locale, or browser type.
Analytical cookies	The analytical cookies are used by our Web site, to develop profiles of navigation and to know the preferences of the users of the same in order to improve the range of products and services. For example, using an analytic cookie is would control the geographic areas of interest of a user, which is the product of more acceptance, etc.
Advertising cookies	The advertising cookies allow the management of advertising spaces on the basis of specific criteria. For example the frequency of access, the edited content, etc. Advertising cookies allow through advertising management store details of the behavior through the observation of habits, studying the access and forming a user preference profile, to offer you advertising related to the interests of your profile.

According to term
Session cookies	The session cookies are those that last while the user is browsing the website and are deleted at the end.
Persistent cookies	These cookies are stored on the user's terminal, for a longer time, thus facilitating the preferences selected control without having to repeat certain parameters each time that you visit the website.

Own Cookies

Name	Type	Purpose	More Information
Analytics	Tervex Substrats, S.L.	Registry management and service provision	N/A

Third-party Cookies

Name	Type	Purpose	More Information
Analytics	Google Analytics	Analytical information about how users arrive at the page and what they do on it	View

And if I don't have these cookies or I do not anything about it?

To comply with the legislation in force, we have to ask their permission to manage cookies. If you decide not to authorize treatment indicating their non-conformity, we shall only use technical cookies, since they are essential for navigation on our website. In this case, we do not store any cookie. For continue navigating our Web site without deny your authorization involves that it accepts its use.

Keep in mind that if it rejects or deletes the cookies for navigation, you cannot book rooms through our website, we will not keep your preferences, some features of the pages will not be operational, we cannot offer you personalized services and whenever you are ready to browse our website will have to again request your authorization for the use of cookies.

If yet, you decide to modify the configuration of your access to the website, you should know that it is possible to delete cookies or prevent to register this information on your computer at any time by modifying your browser settings:

These browsers are subject to updates or changes, so we cannot guarantee they adhere completely to the version of your browser. It may also be that you use another browser not covered in these links as Konqueror, Arora, Flock, etc. To avoid these mismatches, you can access directly from the options of your browser that is usually found in the options menu, in the 'Privacy' section. (Please consult the help of your browser for more information.)

And if I do not want to have these cookies or I do not do anything about it?

If you need more information on the directive of cookies, please refer to the official State Gazette published the last 31 March 2012 (to Spain) where will transpose the directives on electronic communications. The directive can also be found at http://www.ico.gov.uk